The unsung years
The year was a while ago. It's so far back you don't even mention it on your résumé... But it was life changing, foundational. These were the restaurant years. First job, second job, third job (opening the place)... All food service, in store dining, when the only thing you could get delivered was a pizza. All the learning. I'd go to school, work at the restaurant (and a call center), climb some, and do it all again. For seven years. Restaurants were my first Product. My job was my first Product. Iterating how to clean a table better (KPIs*? Time, customer satisfaction, server satisfaction, tips, wasted water, glasses poured, dishes broken)... Then I got into helping improve other parts of the business, leading the teams... Trying out (testing) different ways we could streaming this that or the other. Then Aloha computer systems came in, and boy was that a fun day. They're still around! Seemingly the same, but presumably a different back end... But someon...